Safety guidelines for communication.
When emailing us at [email protected], for your own security (which I am very concerned about), please DO NOT send the following information:
- Password or 2FA code: A responsible team would never ask for these.
- Seed Phrase or Private Key: Anyone asking for this is a scammer. Do not give it to anyone!
- Credit/Debit card number or bank account number: We do not handle financial matters.
- Photo of ID card/passport: This is only for verification purposes on the main website.
If you send a screenshot showing an error, please blur out your User ID or account details for privacy. I usually try to respond within 24 hours on weekdays (Monday-Friday). Responses on Saturdays and Sundays may take longer, please be patient.
Send the issue to the right department.
To ensure your issue reaches the right person as quickly as possible, please check the table below to see who you should forward your problem to:
| Issue / Question | Contact Point | Required Attachments | Expected Outcome |
| Inaccurate/Outdated Content | Content Team | Article link + specific errors | Content correction |
| Unclear Thai Translation | Content Team | Screenshot of difficult text | Improved translation/phrasing |
| UI Menu Mismatch | Content Team | Mobile model used | Updated user guide |
| Mirror Link Inaccessible | Content Team | ISP name (Network provider) | New working link provided |
| Fake Site/Suspicious Domain | Content Team | Suspicious URL | Security alert/Warning issued |
| OTP Code Not Received | BC.Game Support | Registered email address | Resent verification code |
| Bonus Not Credited | BC.Game Support | Transaction ID | Bonus verified and added |
| Deposit/Withdrawal Issues | BC.Game Support | Proof of transfer/Receipt | Transaction processed |
| App Freezing/Game Bugs | BC.Game Support | Screen recording of the bug | Technical fix by dev team |
| Media/PR Inquiries | Content Team | Company Profile | Collaboration discussion |
| Copyright Infringement | Content Team | Proof of ownership | Content removal or edit |
| Privacy Concerns | Content Team (Legal) | Specific inquiry/Doubt | Legal clarification |
Privacy of sent messages.
All messages you send us will only be used to answer questions and improve articles. We have no intention of selling your email address to anyone. The information will be kept confidential within the relevant team and will be deleted when no longer needed. Rest assured.
Hopefully, this table will help everyone navigate the process. Is there anything in the article you’d like me to check specifically? Let me know! I’ll do my best!
